Member Experience Specialist: Online Banking Support

Dort Financial Credit Union; Grand Blanc (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Tuition reimbursement

Job summary

Dort Financial Credit Union, located in Grand Blanc, Michigan, is looking for a team member to enhance member relationships by providing technical support for online banking services. Ideal candidates should have a High School Diploma or GED, and at least one year of credit union or financial experience.

Responsibilities include answering calls, processing transactions, and resolving banking issues. The position offers comprehensive benefits, including medical and dental insurance, tuition reimbursement, and a competitive 401(k) match.

Qualifications

• At least one year of credit union or financial experience, preferably in a call center environment.
• Must be bondable.

Responsibilities

• Build and strengthen member relationships by providing technical support for online banking services.
• Answer incoming calls while providing a positive and professional image.
• Process monetary and non-monetary transactions for members.

Skills

Proficient with Microsoft Office

Excellent communication skills

Positive attitude

Education

High School Diploma or GED

Job description

Dort Financial Credit Union, located in Grand Blanc, Michigan, is looking for a team member to enhance member relationships by providing technical support for online banking services. Ideal candidates should have a High School Diploma or GED, and at least one year of credit union or financial experience.

Responsibilities include answering calls, processing transactions, and resolving banking issues. The position offers comprehensive benefits, including medical and dental insurance, tuition reimbursement, and a competitive 401(k) match.