Operations & Member Experience Lead - Events & Community

Serendipity Labs; Carmel (IN); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Up to $1,000 in bonuses per quarter

80% Paid Medical, Dental, Vision

50% Paid Disability

FSA/HSA plan

Résumé du poste

Serendipity Labs in Carmel, IN seeks an Operations Coordinator to support marketing, events, and member experience across our coworking lab. You’ll lead guest services, assist with lab operations, invoicing, onboarding, and event planning, while coaching Experience Coordinators.

A hospitality-driven background with 1–2 years as a team leader is preferred, along with strong customer service and IT basic skills.

Qualifications

• Minimum 1–2 years of experience as a Team Leader in hospitality-driven environments.
• Strong customer service skills and attention to detail.
• Ability to lead and delegate while maintaining accountability.
• Excellent organizational skills and multitasking ability.
• Basic IT knowledge and ability to learn systems.

Responsabilités

• Lead partnerships and organize artist receptions and monthly events for community engagement.
• Staff receptionist duties during lab hours and assist members.
• Resolve member issues and escalate when needed to maintain service standards.
• Oversee lab operations ensuring spaces, AV, wifi, and printing are ready for use.
• Coordinate meetings and events bookings and assist with catering and setup.
• Coach and develop Experience Coordinators to deliver excellent member experiences.

Connaissances

Team Leadership

Customer Service

Event Planning

Hospitality Experience

IT Basics

Description du poste

Serendipity Labs in Carmel, IN seeks an Operations Coordinator to support marketing, events, and member experience across our coworking lab. You’ll lead guest services, assist with lab operations, invoicing, onboarding, and event planning, while coaching Experience Coordinators.

A hospitality-driven background with 1–2 years as a team leader is preferred, along with strong customer service and IT basic skills.