Guest Experience Coordinator - Coworking & Events

Serendipity Labs; Plano (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid sick leave

Quarterly bonus up to $500

Disability benefits (50%)}

401K

EAP

Commuter benefits

Paid time off

Tuition reimbursement

Employee referrals

Job summary

Serendipity Labs is seeking an Experience Coordinator at our Plano location to deliver top-tier hospitality and member services. You will greet visitors, manage requests, support events, and help maintain a welcoming environment that reflects our brand standards.

This role emphasizes proactive service, organization, and strong communication with members, guests, and staff. Ideal candidates have at least one year in hospitality, a friendly demeanor, and solid MS Office skills to update member

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year experience in a hospitality position.
• Strong customer service and hospitality experience.
• Excellent communication and organizational skills.
• Comfortable using MS Office (Word/Excel/Outlook).

Responsibilities

• Welcome visitors and users at reception with a warm, professional manner.
• Handle phone and in-person requests for assistance.
• Maintain detailed member information and billing data.
• Open/close lab locations and ensure brand standards are met.
• Assist in setting up and clearing meetings and events.
• Support local marketing activities to generate member engagement.
• Provide a high level of personal customer service daily.
• Act as a brand ambassador across Serendipity Lab locations.

Skills

Hospitality

Customer service

Communication

Organization

MS Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Serendipity Labs is seeking an Experience Coordinator at our Plano location to deliver top-tier hospitality and member services. You will greet visitors, manage requests, support events, and help maintain a welcoming environment that reflects our brand standards.

This role emphasizes proactive service, organization, and strong communication with members, guests, and staff. Ideal candidates have at least one year in hospitality, a friendly demeanor, and solid MS Office skills to update member