Member Experience & Engagement Specialist

YMC; Encinitas (CA); On-site; USD 23,000 - 29,000; Full time

Job summary

The YMCA of San Diego County is seeking a Member Services Representative at Magdalena Ecke Family YMCA in Encinitas. This role builds positive relationships with members, answers inquiries, and guides people toward memberships and programs aligned with their interests and goals.

Responsibilities include handling check-ins, promoting programs, processing membership transactions, and contributing to a team that delivers exceptional service in a community-focused environment.

Qualifications

• 6+ months of sales and relationship-building experience preferred.
• Passion, enthusiasm, and commitment to the YMCA mission.
• Desire to serve members, volunteers, guests, and staff.
• Basic Windows-based application skills.
• Ability to handle transactions with basic math and grammar.
• Fingerprinting required by policy; CPR/AED and First Aid within 30 days.

Responsibilities

• Greet, interview and tour prospective members using engagement techniques.
• Process membership sales, upgrades/downgrades, and renewals accurately.
• Answer calls courteously and route to appropriate staff.
• Educate members about the YMCA and its programs.
• Maintain knowledge of branch programs to inform members.

Skills

Sales

Relationship building

Customer service

Team player

Communication

Tools

Windows

Job description

The YMCA of San Diego County is seeking a Member Services Representative at Magdalena Ecke Family YMCA in Encinitas. This role builds positive relationships with members, answers inquiries, and guides people toward memberships and programs aligned with their interests and goals.

Responsibilities include handling check-ins, promoting programs, processing membership transactions, and contributing to a team that delivers exceptional service in a community-focused environment.