Member Experience Director

VillaSport Athletic Club and Spa; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus depending on experience

PTO

Full benefits package

401K with match up to 4%

Complimentary club membership

Discounts on club products

Job summary

Villa Sport Athletic Club and Spa seeks a Member Experience Director to own the end-to-end membership process. You will lead a team of Membership Ambassadors, train staff, and ensure a warm, effective onboarding of new members.

You will drive best practices for acquisition, integration, and creating NPS Promoters, with direct supervision from GMs and a dotted-line to the VP of Member Experience.

Qualifications

• 3 years sales management and leadership experience.

Responsibilities

• Own the membership acquisition process end-to-end and meet goals.

Skills

Relationship-based selling

Training/presentation

Word

Excel

PowerPoint

Budgeting/analysis

Grassroots marketing

Customer engagement

Customer retention

Sales management

Leadership

Communication skills

Phone skills

Multitasking

Deadline oriented

Creativity

Rapport building

Education

Bachelor's degree preferred

First Aid/CPR certification within 90 days

Job description

POSITION SUMMARY:

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every new member has a positive buying experience and is warmly welcomed and oriented to the club. The team focuses on and executes best practices to ensure effective member acquisition, member integration, and the creation of NPS “Promoters”. The Member Experience Director is responsible for the club achieving its membership goals. This position will be provided with direct supervision by the General Manager and Assistant General Manager, and a dotted-line reporting relationship to the Vice President of Member Experience. The Member Experience Director must be highly organized and able to lead a department.

COMPENSATION AND BENEFITS INCLUDE:

• Annually, based on relevant experience to the role, plus bonus. Full-time hours.
• PTO.
• Full benefits package.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

QUALIFICATIONS:

• Relationship-based selling/servicing skills and training/presentation skills
• Word, Excel and PowerPoint basic proficiency
• Budgeting and analysis skills
• Experience with grassroots marketing
• Specific experience in customer engagement and retention is a plus
• 3 years sales management and leadership experience
• Club and/or hospitality industry experience (high-end, resort-style, family-oriented facilities) preferred
• Excellent written and verbal communication skills; great listening skills
• Polished phone skills
• Able to handle multiple and concurrent projects and responsibilities
• Accountable for meeting deadlines
• Creative and resourceful
• Strong leadership skills
• Skilled at rapport and relationship-building
• Bachelor’s degree preferred
• First Aid/CPR certification required within 90 days of hire date

For more information about Villa Sport, please visit our website at www.villasport.com.

EQUAL EMPLOYMENT OPPORTUNITY

It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.