Member Experience Coordinator

Boys-; Wimauma (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

The Boys & Girls Clubs of Greater Tampa Bay is seeking a part-time Membership Coordinator to manage the front welcome area, deliver quality customer service, and maintain membership records including My ClubHub. The role supports the Club Director and program staff with clerical tasks and schedules occasional weekend or event coverage.

Responsibilities include maintaining a positive environment, assisting members and families, answering calls, and ensuring proper sign-in/out procedures.

Qualifications

• High school diploma or equivalent required.
• Intermediate computer knowledge; experience with Excel, Word, and Outlook preferred.
• Complete the required 40 hours of DCF training within one year of employment, including any training due within the first 90 days and all required in-person exams.
• Successfully complete organization sponsored CPR training within 90 days of hire.
• Additional training may be required for continuing education and professional development.

Responsibilities

• Maintain front welcome area and deliver courteous customer service.
• Maintain membership records and My ClubHub, providing clerical support for Club Director and staff.
• Answer incoming calls and respond to inquiries via email and phone.
• Support staff and participate in meetings; cover some weekends and/or events as needed.
• Ensure safety and positive environment for members; manage sign-in/out and verification of authorized adults.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Excel

Microsoft Word

Outlook

Job description

The Boys & Girls Clubs of Greater Tampa Bay is seeking a part-time Membership Coordinator to manage the front welcome area, deliver quality customer service, and maintain membership records including My ClubHub. The role supports the Club Director and program staff with clerical tasks and schedules occasional weekend or event coverage.

Responsibilities include maintaining a positive environment, assisting members and families, answering calls, and ensuring proper sign-in/out procedures.