Member Experience Associate

Boys & Girls Clubs of Boston; Massachusetts; On-site; USD 56,159,000 - 71,635,000; Full time

Job summary

Boys & Girls Clubs of Boston is seeking a Membership Assistant to support registration, renewals, attendance tracking, and member records. You will be the first point of contact for members, families, visitors, and callers, ensuring a welcoming experience and accurate information about clubhouse programs and services.

The role emphasizes accurate data entry, database maintenance, and collaborative work with clubhouse staff to deliver programs and events.

Qualifications

• High school diploma or GED required.
• At least one year of direct customer service or reception experience.
• Experience maintaining information in a database or recordkeeping system.
• Strong interpersonal, verbal, and written communication skills.
• Ability to multitask, stay organized, and handle confidential information.

Responsibilities

• Assist with member registration, enrollment and renewals.
• Enter and maintain member, family, and attendance data in the database.
• Monitor expiration dates and outreach for renewals.
• Welcome members and direct inquiries; provide program information.
• Support sign-in/out procedures and attendance recording.
• Collaborate with staff to support services and events.

Skills

Customer service

Communication

Office administration

Data entry

Education

High school diploma or GED

Associate’s or bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Boys & Girls Clubs of Boston is seeking a Membership Assistant to support registration, renewals, attendance tracking, and member records. You will be the first point of contact for members, families, visitors, and callers, ensuring a welcoming experience and accurate information about clubhouse programs and services.

The role emphasizes accurate data entry, database maintenance, and collaborative work with clubhouse staff to deliver programs and events.