Membership Coordinator- Rusu McCartin Club

Boys-; Chicago (IL); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Paid Time Off (PTO)

Employee Assistance Plan (EAP)

Life Insurance

401(k) with employer contributions

Professional Development

Diversity, Equity & Inclusion

Résumé du poste

Boys & Girls Clubs of Chicago is seeking a Membership Coordinator to manage the front desk, deliver exceptional customer service, and oversee membership processes. You will handle daily cash receipts and maintain accurate member records to support club operations.

Ideal candidates have at least one year of admin experience, strong communication skills, and a basic understanding of youth development. This on-site role offers benefits and opportunities for professional growth.

Qualifications

• High school diploma or equivalent.
• At least 1 year of administrative experience.
• Strong customer service skills.
• Proficiency with common office software (e.g., word processing, spreadsheets).
• Knowledge of youth development and Boys & Girls Clubs preferred.

Responsabilités

• Greet members, parents, staff, and visitors and direct them as needed.
• Maintain front desk appearance, safety, and security.
• Maintain master calendar of Club activities and events and share information with stakeholders.
• Answer telephone calls and route to appropriate staff.
• Process membership applications, enrollments, renewals, and collect fees.
• Maintain records for applications, attendance, and member files.

Connaissances

Customer service

Interpersonal skills

Time management

Organizational skills

Formation

High school diploma or equivalent

Outils

Membership management software

Office software

Description du poste

Boys & Girls Clubs of Chicago offers a comprehensive benefits package designed to support your health, well-being, and future.Paid Time Off (PTO): Generous PTO policy, including paid holidays, to help you recharge and maintain a healthy work-life balance.Employee Assistance Plan: Our EAP offers access to counseling services, resources, and referrals, ensuring you have the tools you need to thrive in all areas of life.Life Insurance: Life insurance coverage to provide peace of mind.Retirement plan: The 401(k) plan including employer contributions after 1 year of service.Professional Development: Take advantage of ongoing professional growth opportunities through workshops, training programs, and other learning initiatives.Workplace Culture: We foster a supportive and inclusive environment where everyone is valued and respected. We are committed to promoting diversity, equity, and inclusion at every level of the organization.PRIMARY FUNCTION:The Membership Coordinator is responsible for maintaining the front desk while providing exceptional customer service to members, parents, staff, visitors and vendors. Responsibilities also include membership maintenance as well as cash handling, membership management software data entry and maintenance.KEY ROLES (Essential Job Responsibilities):Serve as a Club ambassador by greeting all members, parents and staff as well as monitoring and tracking all visitors and vendors.Maintain the appearance, safety and security for the front desk area.Maintain master calendar of Club activities and events as well as communicate and disperse information about upcoming events and activities to members, parents, staff, volunteers and general public.Answer all telephone calls and route as necessary; provide expert Club and program information as requested.Monitor Club member recruitment, enrollment and renewal process, assuring all applications are complete and contain the required supporting documents.Collect membership fees and issue paid receipts and prepare bank deposits.Maintain accurate records relating to application intake, daily and program attendance, parent information and member files.Maintain monthly and daily reports as needed for program support and assist Club Director with all reporting requirements involving Club membership.Maintain Club membership management database software.Maintain supplies for facility and front desk area.Attendance of all staff/agency meetings, as required.Perform other incidental and related duties as required and assigned.High school diploma or equivalentOne-year experience with administrative functionsDemonstrated excellent customer service skillsWorking knowledge of youth development as well as experience with Boys & Girls Clubs preferredComputer competency with working knowledge of computer programs and softwareAbility to communicate effectively with youth, parents, staff, volunteers and general publicSelf-starter with exceptional interpersonal and organizational skills with a keen sense of prioritizing, time management and follow through.ENVIRONMENTAL CONDITIONMust pass criminal background check which includes Livescan fingerprintsPHYSICAL REQUIREMENTS/WORK ENVIRONMENT:Normal internal office environment. Occasional need to travel to club locations in Chicago. Ability to bend, squat, climb stairs and lift frequently. Ability to lift up to 25 pounds occasionally.