Membership Coordinator

Boys-; Wimauma (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

The Boys & Girls Clubs of Greater Tampa Bay is seeking a part-time Membership Coordinator to manage the front welcome area, deliver quality customer service, and maintain membership records including My ClubHub. The role supports the Club Director and program staff with clerical tasks and schedules occasional weekend or event coverage.

Responsibilities include maintaining a positive environment, assisting members and families, answering calls, and ensuring proper sign-in/out procedures.

Qualifications

• High school diploma or equivalent required.
• Intermediate computer knowledge; experience with Excel, Word, and Outlook preferred.
• Complete the required 40 hours of DCF training within one year of employment, including any training due within the first 90 days and all required in-person exams.
• Successfully complete organization sponsored CPR training within 90 days of hire.
• Additional training may be required for continuing education and professional development.

Responsibilities

• Maintain front welcome area and deliver courteous customer service.
• Maintain membership records and My ClubHub, providing clerical support for Club Director and staff.
• Answer incoming calls and respond to inquiries via email and phone.
• Support staff and participate in meetings; cover some weekends and/or events as needed.
• Ensure safety and positive environment for members; manage sign-in/out and verification of authorized adults.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Excel

Microsoft Word

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DEPARTMENT: Operations

SALARY/FLSA STATUS: Non-Exempt, Part-Time

ORGANIZATION MISSION

We prepare youth and young adults to be ready for college, career, and life.

POSITION SUMMARY

The Membership Coordinator's role is to maintain the front welcome area, provide courteous and quality customer service, and ensure the safety of Club members. The Membership Coordinator performs administrative tasks necessary for the proper maintenance of membership records, including the maintenance of the membership tracking system, My ClubHub, and to provide all necessary clerical support for the Club Director and other program staff.

COMPETENCIES AND KEY RESPONSIBILITIES

Leadership

• Model the mission, vision, ICARE values, objectives, policies, programs, and procedures of Boys & Girls Clubs of Greater Tampa Bay; and the principles and practices of non-profit organizations.

Staff Development

• Participate in weekly staff meetings and various team-oriented activities.
• Supports and maintains a productive work environment while working as a member of the team.

Supportive Relationships

• Excel in customer service to effectively communicate with Club members, staff, and visitors to include parents, volunteers, or other community members.
• Answer incoming calls to the facility, respond to inquiries via email and phone calls.

Collaboration and Partnerships

• Assist staff members in the absence of other youth development professionals or work on some weekends and/or extended hours for special events and/or programs or support other Club locations within a reasonable geography.
• Maintains daily contact with Club Director, Club staff, members, and families.

Safe and Positive Environment

• Prioritizes member and club safety through active supervision and adherence to policies and procedures.
• Actively participates with members and collaborates with colleagues to create a positive environment with clear and respectful communication.
• Data entry and updates to information contained within the membership tracking system, My ClubHub and member file management which includes gathering necessary documents and authorization forms.
• Manage daily sign-in and sign-out processes which include verification of parent or other approved adult identification.

QUALIFICATIONS/REQUIREMENTS

• Minimum of high school diploma or equivalent required.
• Must have intermediate computer knowledge and skills. Experience with Excel, Microsoft Word, and Outlook preferred.
• Complete the required 40 hours of DCF training within one year of employment, including any training due within the first 90 days and all required in-person exams.
• Successfully complete organization sponsored CPR training within 90 days of hire.
• Additional training may be required for continuing education and professional development.

TRAVEL

Travel may be required to multiple Club facilities throughout Hillsborough, Pasco, Hernando and Pinellas counties for training and professional development or other business purposes.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, kneel, stoop, and use a keyboard. The employee is occasionally required to bend and lift and/or move up to 30 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate - high. Flexibility to working schedules may be required due to changing needs.

DISCLAIMER

The information presented indicates the general nature and level of work expected of employees in this job classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. Reasonable accommodation will be possible and based on an individual basis.

EQUAL OPPORTUNITY EMPLOYER

Qualified applicants receive consideration for employment without discrimination because of race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law .