Member Experience Coordinator

New England Appliance Group; Franklin (MA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401k Match

Health/Dental Insurance

Paid time-off

Tuition Reimbursement

Job summary

New England Appliance Group is seeking a proactive Member Services Coordinator/Administrative Assistant to support daily operations and member engagement. You will handle inquiries by phone and email, maintain member records, and assist with onboarding and events.

You will also manage the main office calendar, respond to the general mailbox, and collaborate with staff to ensure accurate product data and smooth communication with vendors and members.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years’ relevant customer/member service experience preferred.
• Proficient in MS Office and CRM systems.

Responsibilities

• Daily communication with member inquiries via phone and email.
• Assist with new member onboarding process.
• Maintain NEAG member website documents and communications.
• Assist with updating product database for correct status/category.
• Maintain accurate and up-to-date member information in the system.
• Assist members with backorder cancellations when needed.
• Prepare and participate in Member shows and meetings.
• Organize orders for NEAG events (sales/service training, meetings).
• Answer and screen the general office mailbox and visitors.

Skills

MS Office

Customer service

CRM systems

Organizational skills

Communication skills

Education

High School diploma

Job description

New England Appliance Group is seeking a proactive Member Services Coordinator/Administrative Assistant to support daily operations and member engagement. You will handle inquiries by phone and email, maintain member records, and assist with onboarding and events.

You will also manage the main office calendar, respond to the general mailbox, and collaborate with staff to ensure accurate product data and smooth communication with vendors and members.