Member Service Coordinator/Administrative Assistant

New England Appliance Group; Franklin (MA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401k Match

Health/Dental Insurance

Paid time-off

Tuition Reimbursement

Job summary

New England Appliance Group is seeking a proactive Member Services Coordinator/Administrative Assistant to support daily operations and member engagement. You will handle inquiries by phone and email, maintain member records, and assist with onboarding and events.

You will also manage the main office calendar, respond to the general mailbox, and collaborate with staff to ensure accurate product data and smooth communication with vendors and members.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years’ relevant customer/member service experience preferred.
• Proficient in MS Office and CRM systems.

Responsibilities

• Daily communication with member inquiries via phone and email.
• Assist with new member onboarding process.
• Maintain NEAG member website documents and communications.
• Assist with updating product database for correct status/category.
• Maintain accurate and up-to-date member information in the system.
• Assist members with backorder cancellations when needed.
• Prepare and participate in Member shows and meetings.
• Organize orders for NEAG events (sales/service training, meetings).
• Answer and screen the general office mailbox and visitors.

Skills

MS Office

Customer service

CRM systems

Organizational skills

Communication skills

Education

High School diploma

Job description

POSITION OVERVIEW

The Member Services Coordinator/Administrative Assistant plays a vital role in supporting the organization's operations and reputation by delivering exceptional customer service to members, vendors, and staff. This position is primarily responsible for assisting members through clear communication of group information, accurate maintenance of member records and databases, and active participation in member meetings. In addition, the role serves as the first point of contact for visitors and provides administrative and operational support across the organization as needed.

POSITION OVERVIEW

The Member Services Coordinator/Administrative Assistant plays a vital role in supporting the organization's operations and reputation by delivering exceptional customer service to members, vendors, and staff. This position is primarily responsible for assisting members through clear communication of group information, accurate maintenance of member records and databases, and active participation in member meetings. In addition, the role serves as the first point of contact for visitors and provides administrative and operational support across the organization as needed.

ESSENTIAL DUTIES / RESPONSIBILITIES

Member Services

• Daily communication with member inquiries and provide information via phone and email.
• Assist with new member onboarding process, ensuring a smooth transition into our group.
• Maintain NEAG member website documents and communications from NEAG and vendors.
• Assist team members with updating product database to ensure proper status and category placement of models.
• Maintain accurate and up-to-date member information in our system.
• Assist members with backorder cancellations when needed.
• Execute promotion data entry reports to help analyze processes and promotions.
• Prepare and participate in all Member shows and meetings.
• Provide co-workers with assistance and/or work on other assignments as needed.
• Organize/place orders for NEAG events including sales training, service training, member, and board meetings.

Reception

• Maintain the main office calendar in Outlook by updating important office events.
• Primary person to answer/screen outside visitors.
• Signs off on package deliveries as warranted.
• Primary person responsible for answering and responding to the general office mailbox (phone and email) on a regular basis.
• Perform general office duties as needed including ordering office supplies, maintaining clean stocked kitchen

ESSENTIAL EDUCATION / EXPERIENCE

• High School degree or equivalent.
• Minimum of 2 years’ relevant customer/member service experience preferred.

ESSENTIAL SKILLS AND COMPETENCIES

• Proficient in MS Office skills.
• Must demonstrate strong customer service skills and a positive “can-do” attitude.
• Familiarity with CRM systems and data management practices.
• Self-motivated, takes the initiative, a problem solver and possesses a sense of urgency.
• A team player with a willingness to assist others and learn cross functional tasks.
• Must have strong organizational skills, be detail oriented, and able to perform repetitive/multiple tasks with extremely high accuracy.
• Solid verbal and written communication skills and the ability to interact professionally with diverse groups. (members/vendors/co-workers)
• Flexibility to work in a small office environment and take on tasks that may fall outside the primary responsibilities.

LIMITATIONS AND DISCLAIMER

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Onsite - In office

Benefits

• Paid time-off
• 401k Match
• Tuition Reimbursement
• Health/Dental Insurance