Member Experience Concierge - Welcome, Guide & Elevate

BECU; Covington (WA); On-site; USD 29,000 - 43,000; Part time

Benefits offered by this job

401(k) Company Match

4% annual contribution to your 401(k)

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off

Job summary

BECU is seeking a part-time Concierge to warmly welcome members and guide them through their financial journey. You will connect members to the right resources and services, coordinate appointments, and maintain a friendly, organized branch environment.

Ideal candidates bring at least one year of sales or customer service experience in financial or retail settings, strong communication skills, and the ability to learn new software. This on-site role requires flexibility in a changing schedule.

Qualifications

• Minimum 1 year of experience in sales oriented, financial or retail customer service environment.

Responsibilities

• Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.
• Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.
• Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.
• Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.
• Empower Members with Tools: Demonstrate and educate members on BECU’s suite of remote services and access tools, enhancing their financial independence.

Skills

Sales experience

Verbal communication

Written communication

PC skills

Education

High school diploma or GED

Tools

Software proficiency

Job description

BECU is seeking a part-time Concierge to warmly welcome members and guide them through their financial journey. You will connect members to the right resources and services, coordinate appointments, and maintain a friendly, organized branch environment.

Ideal candidates bring at least one year of sales or customer service experience in financial or retail settings, strong communication skills, and the ability to learn new software. This on-site role requires flexibility in a changing schedule.