Concierge (Part-Time)

Boeing Employees Credit Union; Covington (WA); On-site; USD 30,000 - 37,000; Part time

Benefits offered by this job

401(k) Company Match

4% annual contribution to 401(k)

Medical, Dental and Vision

PTO Program

Tuition Reimbursement

Volunteer time off

Job summary

Boeing Employees Credit Union is seeking a part-time Concierge to warmly greet members as they arrive and guide them in their financial journey. This role offers a pay range of $21.78-$26.63 hourly and requires strong customer service capabilities.

You will actively manage member flow, coordinate appointments, and maintain a welcoming environment. The position involves working approximately 24 hours per week, with a schedule including Mondays, Fridays, and some Saturdays.

Qualifications

• Minimum 1 year of experience in a sales-oriented or financial customer service environment.
• Proficient PC skills and ability to learn new software.
• Strong verbal and written communication skills.

Responsibilities

• Greet every member with prompt and courteous service.
• Manage member flow by connecting them to appropriate team members.
• Schedule and track appointments for location staff.
• Keep member areas clean and well-stocked.
• Educate members on BECU's suite of remote services.

Skills

Customer service

Sales experience

Communication skills

PC skills

Education

High school diploma or GED

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The Target Pay Range for this position is $21.78-$26.63 hourly. The full Pay Range is $21.65-$31.44 hourly. hourly.

BENEFITS

because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:

As a part-time Concierge at BECU, you'll be the first friendly face members see, setting the tone for their experience. You'll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door.

Travel Expectations:

• Training will take place at our Tukwila Financial Center as well as our Covington Neighborhood Financial Center

• Reliable transportation and commitment/ability to travel to Tukwila and Covington is required

Training Schedule:

• 3-4 weeks, Monday, Tuesday, Thursday, Friday

• Variable shifts between 9:00 AM - 5:00 PM

Post-Training Schedule:

Our part-time Concierge is typically scheduled an average of 24 hours per week.

Regular Schedule:

• Monday: 10:00 AM - 5:00 PM*
• Friday: 10:00 AM - 5:00 PM*
• Saturday: 8:45 AM - 1:15 PM
• Tuesday or Thursday: 10:00 AM - 5:00 PM

*Weekday start times may be adjusted later if needed.

Please note: Mondays, Fridays, and Saturdays will be regularly scheduled. The additional weekday will most often be Tuesday but may occasionally be Thursday based on business needs.

WHAT YOU'LL DO:

• Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.

• Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.

• Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.

• Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.

• Empower Members with Tools: Demonstrate and educate members on BECU's suite of remote services and access tools, enhancing their financial independence.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

QUALIFICATIONS:

Minimum Qualifications:

• High school diploma or associated certification (GED).

• Minimum 1 year of experience in sales oriented, financial or retail customer service environment.

Desired Qualifications:

• Minimum one year of sales experience in a financial retail environment.

• Proficient PC skills and the ability to learn new software.

• Strong verbal and written communication skills for effective interactions.

• Ability to work a shifting/variable schedule, including Saturday's.

• Capacity to sit or stand for periods of up to one hour or more.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.