Concierge (Part-Time)

becu; Covington (WA); On-site; USD 30,000 - 43,000; Part time

Benefits offered by this job

401(k) Company Match (up to 3%)

4% annual 401(k) contribution

Medical, Dental and Vision

PTO + Exchange Program

Tuition Reimbursement

Volunteer time off + donation match

Job summary

BECU in Washington is seeking a part-time Concierge to greet members and guide them through their financial journey, connecting them to the right resources, services, and solutions. You’ll create a welcoming environment and support members from the moment they arrive.

Training occurs at our Tukwila Financial Center and Covington Neighborhood Financial Center, with travel between locations required. Typical schedule averages 24 hours per week with 9:00 AM–5:00 PM shifts; Mondays, Fridays, and

Qualifications

• High school diploma or GED required.
• Minimum 1 year of sales/customer service experience in financial/retail.
• Sales experience in financial retail environment is desirable.
• Proficient PC skills and ability to learn new software.
• Strong verbal and written communication skills.
• Ability to work a shifting schedule, including Saturdays.
• Capacity to sit or stand for periods of up to one hour or more.

Responsibilities

• Welcome members with warmth and provide prompt, courteous service.
• Streamline branch traffic by directing members to the right team.
• Coordinate appointments for location staff.
• Maintain a clean, organized, and inviting member area.
• Demonstrate and educate members on remote services and tools.

Skills

Customer service

Sales experience

PC skills

Communication

Schedule flexibility

Education

High school diploma or GED

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The Target Pay Range for this position is $21.78-$26.63 hourly. The full Pay Range is $21.65-$31.44 hourly. hourly.

BENEFITS - because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:

As a part-time Concierge at BECU, you'll be the first friendly face members see, setting the tone for their experience. You'll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door.

Travel Expectations:

Training will take place at our Tukwila Financial Center as well as our Covington Neighborhood Financial Center

Reliable transportation and commitment/ability to travel to Tukwila and Covington is required

Training Schedule:

3-4 weeks, Monday, Tuesday, Thursday, Friday

Variable shifts between 9:00 AM - 5:00 PM

Post-Training Schedule:

Our part-time Concierge is typically scheduled an average of 24 hours per week .

Regular Schedule:

Monday: 10:00 AM - 5:00 PM* Friday: 10:00 AM - 5:00 PM* Saturday: 8:45 AM - 1:15 PM Tuesday or Thursday: 10:00 AM - 5:00 PM

*Weekday start times may be adjusted later if needed.

Please note: Mondays, Fridays, and Saturdays will be regularly scheduled. The additional weekday will most often be Tuesday but may occasionally be Thursday based on business needs.

WHAT YOU'LL DO:

• Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.
• Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.
• Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.
• Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.
• Empower Members with Tools: Demonstrate and educate members on BECU's suite of remote services and access tools, enhancing their financial independence.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

QUALIFICATIONS

Minimum Qualifications:

• High school diploma or associated certification (GED).
• Minimum 1 year of experience in sales oriented, financial or retail customer service environment.

Desired Qualifications:

• Minimum one year of sales experience in a financial retail environment.
• Proficient PC skills and the ability to learn new software.
• Strong verbal and written communication skills for effective interactions.
• Ability to work a shifting/variable schedule, including Saturday's.
• Capacity to sit or stand for periods of up to one hour or more.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.