Member Experience Concierge (Temporary)

NC State University; Raleigh (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance for Temporary EMPLOYE

Job summary

NC State University is seeking a UTS - Temporary Front Desk Concierge at UNC to welcome members and guests and deliver outstanding service in a high‑traffic club environment. Schedule: Tuesdays 7 AM–5 PM, Wednesdays 8 AM–4 PM, with occasional Saturday mornings; 6‑week appointment with possible extension.

Minimum one year hospitality experience preferred. Responsibilities include assisting with dining reservations, promoting amenities and events, managing member requests, and maintaining

Qualifications

• Minimum of 1 year in hospitality or similar role.
• Service‑oriented mindset; make guests feel valued.
• People person with can‑do attitude and initiative.
• Strong communication across verbal, written, phone, text, social media.
• Work well under pressure; manage multiple tasks.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Proficient with Microsoft Office.
• Adaptable to new technology.
• Team player with positive attitude.
• Multitasker; prioritize time effectively.

Responsibilities

• Greet members and guests warmly and deliver exceptional service.
• Assist with dining reservations and seating.
• Promote club amenities, services, and events.
• Coordinate member communications and engagement initiatives.
• Handle member requests end‑to‑end and build memorable experiences.
• Maintain a professional, welcoming club environment and uphold standards.
• Respond to member concerns using service recovery procedures.
• Adapt to evolving member and club operation needs.

Skills

Hospitality experience

Customer service

Communication skills

Organizational skills

Multitasking

Team player

Phone etiquette

MS Office

Adaptability

Education

Some college

Tools

Microsoft Word

Outlook

Excel

MS Office

Job description

NC State University is seeking a UTS - Temporary Front Desk Concierge at UNC to welcome members and guests and deliver outstanding service in a high‑traffic club environment. Schedule: Tuesdays 7 AM–5 PM, Wednesdays 8 AM–4 PM, with occasional Saturday mornings; 6‑week appointment with possible extension.

Minimum one year hospitality experience preferred. Responsibilities include assisting with dining reservations, promoting amenities and events, managing member requests, and maintaining