UTS - Temporary Front Desk Concierge at UNC

North Carolina State University; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance for Temporary Empl

LEAD courses

Attend sports events for free

Childcare discounts

Wellness & Recreation Membership

Wellness Programs

Job summary

NC State University in Chapel Hill, NC seeks a Temporary Front Desk Concierge to serve as the primary contact for members and guests, delivering warm welcomes, personalized interactions, and proactive relationship-building. This role supports dining reservations, seating, promotes club amenities, services and events, and coordinates member communications.

The position is time-limited (about 6 weeks, with possible extension) and requires strong communication, multitasking, and a service-driven

Qualifications

• Minimum of 1 year of hospitality experience.
• Strong communication skills across verbal, written, phone, text, and social media.
• Able to manage guest requests with a service-first mindset.
• Proficient with Microsoft Office suite (Word/Outlook/Excel).
• Resourceful, organized, and detail-oriented.

Responsibilities

• Serve as the primary contact for members and guests with a welcoming demeanor.
• Assist with dining reservations and seating, promote amenities and events.
• Coordinate member communications and engagement initiatives.
• Manage requests from start to finish and respond to concerns professionally.
• Maintain a professional club environment and adapt to evolving needs.

Skills

Hospitality experience

Communication skills

Microsoft Office

Multitasking

Team player

Adaptability

Positive attitude

Phone etiquette

Education

Some college preferred

Tools

Microsoft Word

Outlook

Excel

Job description

Essential Job Duties

Serve as the primary point of contact for members and guests, delivering exceptional service through warm welcomes, personalized interactions, and proactive relationship-building. Assist with dining reservations and seating, promote club amenities, services, and events, and coordinate member communications and engagement initiatives. Manage member requests from start to finish and create memorable experiences that enhance member satisfaction and loyalty. Maintain a professional, welcoming club environment, uphold company standards and policies, respond effectively to member concerns using service recovery procedures, and remain adaptable to meet the evolving needs of members, guests, and club operations.

Posting Details

Position Information

Posting Number PG196165TM

Position Number 48TT01

Position Type Temporary

Essential Job Duties

Serve as the primary point of contact for members and guests, delivering exceptional service through warm welcomes, personalized interactions, and proactive relationship-building. Assist with dining reservations and seating, promote club amenities, services, and events, and coordinate member communications and engagement initiatives. Manage member requests from start to finish and create memorable experiences that enhance member satisfaction and loyalty. Maintain a professional, welcoming club environment, uphold company standards and policies, respond effectively to member concerns using service recovery procedures, and remain adaptable to meet the evolving needs of members, guests, and club operations.

Is Time Limited Yes

If Yes, Appointment Length 6 weeks (could be extended)

Wolfpack Perks And Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well‑being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses
• Attend non-revenue generating sporting events for free.

Attain Work‑life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Department

Job City & State Chapel Hill, NC

System Information

Classification Title Temporary-Service Maintenance

Working Title UTS - Temporary Front Desk Concierge at UNC

Position Information

Requirements and Preferences

Work Schedule Tuesdays - 7 AM-5 PM, Wednesdays - 8 AM-4 PM, Occasional Saturday mornings

Other Work/Responsibilities Other duties as needed

Minimum Experience/Education Some college preferred

Department Required Skills

• Minimum of 1 year of experience in the hospitality business or a similar role.
• Service-oriented mindset and be capable of making every guest feel valued.
• A ‘people person’ with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience.
• Strong communication skills: verbal, written, phone, text, and social media communications.
• Work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Exceptional listing skills.
• Competent working with Microsoft Office suite, including Word, Outlook, and Excel.
• Adaptable to new technology.
• Have a positive attitude and be willing to work as part of a team.
• A multi-tasker, prioritizing time effectively.

Preferred Years Experience, Skills, Training, Education N/A

Required License Or Certification N/A

Valid NC Driver's License required? No

Commercial Driver's License Required? No

Recruitment

Recruitment Details

Anticipated Hiring Range $18.00/hourly

Recruitment Dates

Job Open Date 08/18/2026

Applicant Information

Quick Link https://jobs.ncsu.edu/postings/233952

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.