UTS - Temporary Front Desk Concierge at UNC Chapel Hill

University of North Carolina - Chapel Hill; Lowell (MA); On-site; USD 21,000 - 29,000; Part time

Job summary

University of North Carolina - Chapel Hill is seeking a UTS - Temporary Front Desk Concierge to warmly welcome members and guests. You will manage reservations, promote club services and coordinate communications to ensure a superior guest experience.

This part-time temporary role requires hospitality experience, excellent communication, and the ability to multitask in a fast-paced environment. Earnest customer focus and teamwork are essential for success in this campus setting.

Qualifications

• Some college preferred.
• Minimum of 1 year of experience in hospitality or similar role.
• Service-oriented mindset with strong guest focus.
• Excellent communication across verbal, written, phone and digital channels.
• Ability to handle multiple tasks and stay organized in a dynamic environment.
• Positive, team-oriented attitude and willingness to learn new tech.
• Proficient with Word, Outlook and Excel.

Responsibilities

• Serve as primary point of contact for members and guests.
• Assist with dining reservations and seating.
• Promote club amenities, services and events.
• Coordinate member communications and engagement initiatives.
• Manage member requests from start to finish and create memorable experiences.

Skills

Hospitality experience

Service orientation

People skills

Communication skills

Under pressure

Organization

Phone etiquette

Microsoft Office

Team player

Multitasking

Education

Some college

Tools

Microsoft Office

Job description

Posting Information

Department: HR UTS Partnership

Career Area: Administrative/Clerical Support

Posting Open Date: 08/18/2026

Application Deadline: 08/25/2026

Position Type: Temporary Staff (SHRA)

Position Title: UTS - Temporary Front Desk Concierge at UNC Chapel Hill

Vacancy ID: S027981

Full-time/Part-time: Part-Time Temporary

Work Schedule: Tuesdays - 7 AM-5 PM, Wednesdays - 8 AM-4 PM, Occasional Saturday mornings

Hiring Range: $18.00 an hour

Proposed Start Date: 08/25/2026

Estimated Duration of Appointment: 1 to 6 months

Position Information

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world‑class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

UNC-Chapel Hill collaborates with nearby NC State University to extend both universities’ temporary staffing power by operating as a shared service for both institutions. Under this partnership, University Temporary Services (UTS) provides exclusive temporary staffing services to UNC-Chapel Hill and NC State, employing candidates to work as temporary employees in a variety of jobs on both campuses.

Working at one of these prestigious universities provides employees with the opportunity to gain valuable on‑campus experience and references while acquiring and refining skills needed for a successful career. Positions vary in length from several days to several months and we offer part‑time and full‑time schedules.

Serve as the primary point of contact for members and guests, delivering exceptional service through warm welcomes, personalized interactions, and proactive relationship‑building. Assist with dining reservations and seating, promote club amenities, services, and events, and coordinate member communications and engagement initiatives. Manage member requests from start to finish and create memorable experiences that enhance member satisfaction and loyalty. Maintain a professional, welcoming club environment, uphold company standards and policies, respond effectively to member concerns using service recovery procedures, and remain adaptable to meet the evolving needs of members, guests, and club operations.

Minimum Education and Experience Requirements

Some college preferred

• Minimum of 1 year of experience in the hospitality business or a similar role.
• Service-oriented mindset and be capable of making every guest feel valued.
• A 'people person' with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience.
• Strong communication skills: verbal, written, phone, text, and social media communications.
• Work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Exceptional listing skills.
• Competent working with Microsoft Office suite, including Word, Outlook, and Excel.
• Adaptable to new technology.
• Have a positive attitude and be willing to work as part of a team.
• A multi-tasker, prioritizing time effectively.

Temporary Employment Policies

http://hr.unc.edu/policies-procedures-systems/spa-employee-policies/temporary-employment/relevant-policy-information-for-temporary-employees/

Posting Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.