Member Experience Concierge & Sales (Evenings)

Planet Fitness - PF Baseline Fitness; Highlands Ranch (CO); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Employee Appreciation Program

Advancement Opportunities

Dollars for Scholars Program

Job summary

A fitness center is seeking a Customer Service Representative responsible for enhancing member experiences through exemplary service. Your role will involve greeting potential members, conducting front desk operations, and solving member inquiries. Strong communication and customer service skills are essential. Enjoy benefits including health insurance, a free membership, and development opportunities. Join us in creating a welcoming and supportive environment for all members!

Qualifications

• Strong customer service skills are essential for engagement with members and guests.
• Basic computer proficiency is required for handling inquiries and record-keeping.
• Active listening skills to understand and respond effectively to member concerns.

Responsibilities

• Greet potential members and provide a positive experience.
• Handle front desk tasks, including phone inquiries and member check-ins.
• Assist with member services issues and maintain club cleanliness.

Skills

Customer service skills

Communication

Listening

Problem solving

Basic computer proficiency

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Hours

Monday - Thursday: 5pm - 10:15pm
Fridays: 4pm - 9:15pm

Essential Duties and Responsibilities

· Greet/meet potential members, providing a great customer experience.

· Handle front desk related tasks:

o Answering phone calls in a polite and friendly manner to assist with questions or concerns.

o Taking info calls and tours

o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

· Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

· Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

· Honesty and good work ethic

· Strong customer service skills

· Basic computer proficiency

Physical Demands

· Standing and walking at least 75% of the shift

· Talking in person or on the phone at least 75% of the shift

· Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

· Dollars for Scholars Program

· Employee Appreciation Program

· Free Membership for self and one family member or friend

· Team Member Support Team

· Health, Dental and Vision Insurance

· Critical Illness Insurance

· Short Term Disability Insurance

· Accident Insurance

· Voluntary Life Insurance

· Pet Insurance

· HSA
- Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness