Member Experience Concierge II — Elevate Guest Service

Life Time; Vernon Hills (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and/or

401(k) retirement savings plan with会社

Job summary

Life Time in Vernon Hills, IL, is seeking a Membership Concierge II to support member experiences, educate guests on programs, and process account needs. You will engage with members and drive retention through knowledgeable service and proactive outreach.

The role emphasizes hospitality, relationship-building, and accurate handling of transactions and payments, while advancing through certification levels and programming insights.

Qualifications

• Able to multitask and deliver high-quality customer service.
• Excellent verbal communication skills.
• Comfortable in a fast-paced environment and able to stand for 4 hours.
• Friendly and outgoing demeanor.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Skills

Customer service

Multitasking

Verbal communication

Relationship building

Education

High School diploma

Bachelor's degree in Hospitality

Job description

Life Time in Vernon Hills, IL, is seeking a Membership Concierge II to support member experiences, educate guests on programs, and process account needs. You will engage with members and drive retention through knowledgeable service and proactive outreach.

The role emphasizes hospitality, relationship-building, and accurate handling of transactions and payments, while advancing through certification levels and programming insights.