Member Experience Concierge II

Life Time Inc.; Vernon Hills (IL); Sur place; USD 24 000 - 28 000; Plein temps

Avantages offerts par ce poste

Membership discounts

Product discounts

401(k) matching

Résumé du poste

Life Time Inc. is seeking a Membership Concierge II in Vernon Hills to manage member accounts, assist with program sign-ups, and promote club services. You will act as a friendly first contact for guests, guiding them through events and membership options.

You will handle inquiries, educate on policies, and support retention efforts by building strong member relationships and assisting with transactions as needed.

Qualifications

• Multi-tasking and high-quality customer service required.
• Stand for up to 4 hours and maintain a friendly demeanor.
• Effective communication and problem-solving skills.

Responsabilités

• Acts as first point of contact for members and guests entering resort.
• Builds relationships to create extraordinary experiences.
• Handles inbound calls and outbound outreach to engage members.
• Educates members on programs, events, pricing, and policies.
• Assists with account maintenance, changes, and payments.
• Supports new membership sales and member retention interactions.
• Resolves issues through problem solving and service recovery.

Connaissances

Customer service

Communication

Service recovery

Multi-tasking

Verbal communication

Fast-paced environment

Stand 4 hours

Formation

High School diploma

Bachelor’s Degree in Hospitality

Description du poste

Life Time Inc. is seeking a Membership Concierge II in Vernon Hills to manage member accounts, assist with program sign-ups, and promote club services. You will act as a friendly first contact for guests, guiding them through events and membership options.

You will handle inquiries, educate on policies, and support retention efforts by building strong member relationships and assisting with transactions as needed.