Member Experience Concierge II

Life Time, Inc.; Peabody (MA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and 
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401(k) retirement savings plan with 
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Training and professional development

Paid sick leave where required by law

Job summary

Life Time, Inc. in Peabody, MA seeks a Membership Concierge II to maintain member accounts, deliver service, and enhance engagement. You will progress through hospitality certification levels and shape your professional growth with a tailored succession plan.

You will grow a network by handling programming insights and connecting members to classes, trainers, and LifeCafe offerings, while delivering warm, personalized experiences daily.

Qualifications

• Multi-tasking and high-quality customer service required.
• Strong verbal communication and service recovery skills.
• Comfortable in a fast-paced environment with a friendly demeanor.
• Able to stand for extended periods and engage with members.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to engage members.
• Educates members on club programming, events, pricing, and policies.
• Assists with account maintenance and membership transactions.
• Supports new membership sales and member retention efforts.
• Performs problem-solving and service recovery as needed.

Skills

Multitasking

Customer service

Verbal communication

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time, Inc. in Peabody, MA seeks a Membership Concierge II to maintain member accounts, deliver service, and enhance engagement. You will progress through hospitality certification levels and shape your professional growth with a tailored succession plan.

You will grow a network by handling programming insights and connecting members to classes, trainers, and LifeCafe offerings, while delivering warm, personalized experiences daily.