Member Experience Concierge II

lifetime; Old Orchard (PA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and - 

Job summary

Life Time in the United States is hiring a Membership Concierge II to serve as the first point of contact for members and guests, handling account maintenance, program information, and engagement. You will build relationships and deliver extraordinary experiences while guiding members through club offerings and events.

The role emphasizes hospitality, strong communication, and problem solving in a fast-paced environment.

Qualifications

• Multi-task and deliver high-quality customer service.
• Strong verbal communication in a fast-paced environment.
• Stand for extended periods and maintain a friendly demeanor.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies hospitality mindset to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Educates members on club programming, events, pricing, and policies.
• Assists members with account maintenance, changes and transactions including program, service, and product payments.
• Serves as a contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery using available tools.

Skills

Multi-tasking

Customer service

Service recovery

Verbal communication

Friendly demeanor

Stamina

Education

High School diploma or equivalent

Bachelor's Degree in Hospitality

Job description

Life Time in the United States is hiring a Membership Concierge II to serve as the first point of contact for members and guests, handling account maintenance, program information, and engagement. You will build relationships and deliver extraordinary experiences while guiding members through club offerings and events.

The role emphasizes hospitality, strong communication, and problem solving in a fast-paced environment.