Member Experience Concierge I

Life Time Inc.; Skokie (IL); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and on

401(k) retirement savings plan with a

Job summary

Life Time Inc. in Skokie, IL seeks a Membership Concierge I to deliver the highest quality customer service to members and guests. As the first point of contact, you will help ensure every guest feels welcome and valued and support healthy lifestyle goals.

In this hourly, part-time role, you will handle inquiries, educate on programs, events, pricing and policies, assist with transactions, and create extraordinary guest experiences while upholding Life Time's values.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.
• HS graduate or equivalent preferred.

Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Skills

Customer service

Communication

Multi-tasking

Verbal communication

Education

High School Diploma

Concierge Certification

Job description

Life Time Inc. in Skokie, IL seeks a Membership Concierge I to deliver the highest quality customer service to members and guests. As the first point of contact, you will help ensure every guest feels welcome and valued and support healthy lifestyle goals.

In this hourly, part-time role, you will handle inquiries, educate on programs, events, pricing and policies, assist with transactions, and create extraordinary guest experiences while upholding Life Time's values.