Member Experience Concierge — Gym Front Desk

Planet Fitness - Redding; Petaluma (CA); On-site; USD 16,531 - 20,664; Full time

Job summary

A local fitness center is seeking a Member Services Representative to enhance member experiences through exceptional customer service. Responsibilities include greeting members, managing front desk operations, and providing tours to prospective members. Candidates should possess strong customer service skills, a passion for fitness, and must be at least 18 years old. This role demands punctuality, reliability, and the ability to lift up to 50 lbs.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and checking in members.
• Take prospective members on tours and assist with new member sign-ups.

Skills

Customer service skills

Listening skills

Positive attitude

Education

High School diploma/GED

Job description

A local fitness center is seeking a Member Services Representative to enhance member experiences through exceptional customer service. Responsibilities include greeting members, managing front desk operations, and providing tours to prospective members. Candidates should possess strong customer service skills, a passion for fitness, and must be at least 18 years old. This role demands punctuality, reliability, and the ability to lift up to 50 lbs.