Member Experience Concierge – Gym Front Desk

CA Planet; Los Angeles (CA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Job summary

Planet Fitness is seeking a Crew Member to deliver exceptional customer service to members and guests in Los Angeles. You will greet people, handle front desk tasks, sign up new members, and guide tours to showcase the club.

You will maintain accounts, respond to questions, and help keep the club clean and welcoming. An upbeat attitude and reliability are essential for success in this role.

Qualifications

• Customer service or hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones and assist callers with questions; check members in; sign up new members; take tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns and elevate to management as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Hospitality

Basic computer skills

Positive attitude

Reliability

Communication

Listening

Diplomacy

18+ years old

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Crew Member to deliver exceptional customer service to members and guests in Los Angeles. You will greet people, handle front desk tasks, sign up new members, and guide tours to showcase the club.

You will maintain accounts, respond to questions, and help keep the club clean and welcoming. An upbeat attitude and reliability are essential for success in this role.