Member Experience Concierge – Gym Front Desk

Vasa Fitness co; Livonia (MI); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Two complimentary gym memberships

401(k) options

Employee Assistance Program

Paid Time Off

Job summary

VASA Fitness in Livonia, MI is seeking a Member Experience Specialist to be the first friendly face at the front desk. You’ll greet members, build personal connections, keep the club clean, and guide members on memberships, upgrades, and personal training options.

Your daily goal is to make members feel valued and motivated to return, with welcoming tours and confident conversations that drive memberships. Compensation includes a base rate of $13.73 per hour plus commission, plus two free gym

Qualifications

• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check

Responsibilities

• Greet members warmly and create personal connections at the front desk
• Guide members on memberships, upgrades, and personal training options
• Keep the club clean, organized, and inviting
• Provide information and tours to potential members to drive sales
• Assist with member retention and overall member experience

Skills

Strong communication skills

Customer service

Membership sales

Multi-tasking

Independent work

Bilingual skills or CPR certification

Job description

VASA Fitness in Livonia, MI is seeking a Member Experience Specialist to be the first friendly face at the front desk. You’ll greet members, build personal connections, keep the club clean, and guide members on memberships, upgrades, and personal training options.

Your daily goal is to make members feel valued and motivated to return, with welcoming tours and confident conversations that drive memberships. Compensation includes a base rate of $13.73 per hour plus commission, plus two free gym