Member Experience Concierge — Front Desk & Retention

Retrofitness, LLC; Jersey City (NJ); Sur place; USD 12 000 - 28 000; Plein temps

Résumé du poste

Retro Fitness of Jersey City is seeking a Member Experience Associate to be the face of the club. This full-time role at Hudson Mall involves greeting members, guiding prospects by phone, and creating a welcoming, energetic atmosphere for everyone who walks in.

Ideal candidates are energetic, with strong communication skills and the ability to multitask. CPR/AED training is preferred; prior retail or hospitality experience is helpful.

Qualifications

• Deep passion for helping others.
• Positive, upbeat personality.
• Excellent communication with customers, coworkers and managers.
• Ability to multitask effectively.
• Member-experience oriented.
• Punctual, responsible and detail oriented.
• CPR/AED training preferred.
• Retail or hospitality experience is helpful.

Responsabilités

• Greet and check in members as they arrive.
• Resolve customer issues effectively.
• Drive membership sales and retention.
• Follow up with prospects.
• Sell in-store merchandise such as smoothies and pro shop items.
• Maintain a safe, clean gym environment.
• Open or close the facility as scheduled.
• Adhere to company policies and procedures.

Connaissances

Multitasking

Communication skills

Positive attitude

Empathy

Description du poste

Retro Fitness of Jersey City is seeking a Member Experience Associate to be the face of the club. This full-time role at Hudson Mall involves greeting members, guiding prospects by phone, and creating a welcoming, energetic atmosphere for everyone who walks in.

Ideal candidates are energetic, with strong communication skills and the ability to multitask. CPR/AED training is preferred; prior retail or hospitality experience is helpful.