Member Experience Front Desk Associate

Retro Fitness; Sayreville (NJ); On-site; USD 17,000 - 22,000; Part time

Job summary

Retro Fitness is seeking a Front Desk team member in the Sayreville area to greet members, manage check-ins, and promote memberships. The role requires a friendly, team-oriented attitude and strong communication skills to ensure a positive member experience.

Responsibilities include handling member issues, selling merchandise, and maintaining a safe, clean facility. Flexible hours include mornings, evenings, and weekends; Retro University courses completion is encouraged.

Qualifications

• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multi-task.
• Customer service oriented.
• Punctual, responsible and pays attention to detail.
• CPR/AED training preferred.
• Prior sales experience in a retail setting is preferred.
• Successful completion of all Retro University courses.

Responsibilities

• Greeting and checking in members as they come in.
• Resolving member issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
• Ensuring a safe and clean environment for all members and staff.
• Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

Skills

Customer service

Communication

Multi-tasking

Punctuality

Sales experience

CPR/AED training

Job description

Retro Fitness is seeking a Front Desk team member in the Sayreville area to greet members, manage check-ins, and promote memberships. The role requires a friendly, team-oriented attitude and strong communication skills to ensure a positive member experience.

Responsibilities include handling member issues, selling merchandise, and maintaining a safe, clean facility. Flexible hours include mornings, evenings, and weekends; Retro University courses completion is encouraged.