Member Experience Concierge

Retro Fitness; Freehold (NJ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Job summary

Retro Fitness in Freehold, NJ is seeking a Front Desk Staff Member. The position is the face of the outlet, requiring a TEAM orientation, friendly demeanor, and strong communication with members, guests, and staff.

Responsibilities include greeting and checking in members, resolving issues, promoting memberships and in-store merchandise, ensuring a clean, safe environment, and adhering to opening/closing procedures and company policies.

Qualifications

• A positive upbeat personality.
• Effective communication with customers, coworkers and managers.
• The ability to multi-task.
• Customer service oriented.
• Punctual, responsible and pays attention to detail.
• CPR/AED training preferred.
• Prior sales experience in a retail setting is preferred.
• Successful completion of all Retro University courses.

Responsibilities

• Greeting and checking in members as they come in.
• Resolving member issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
• Ensuring a safe and clean environment for all members and staff.
• Downtime tasks provided by Management may include upkeep & walk throughs of facility.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

Skills

Positive personality

Communication skills

Multi-tasking

Customer service

Punctuality

CPR/AED training

Retail sales experience

Retro University courses

Job description

Retro Fitness in Freehold, NJ is seeking a Front Desk Staff Member. The position is the face of the outlet, requiring a TEAM orientation, friendly demeanor, and strong communication with members, guests, and staff.

Responsibilities include greeting and checking in members, resolving issues, promoting memberships and in-store merchandise, ensuring a clean, safe environment, and adhering to opening/closing procedures and company policies.