Member Experience Concierge

Retrofitness, LLC; Pennsylvania; On-site; USD 17,000 - 22,000; Full time

Job summary

Retro Fitness is seeking a Membership Experience Associate – Opener. You will be the first face members see, greeting and guiding prospects, while contributing to a welcoming atmosphere and exceptional member experience.

Ideal candidates demonstrate passion for helping others, high energy, reliable multitasking, and strong communication with staff and members. This full-time role involves opening/closing duties and in-store sales.

Qualifications

• A deep passion for helping others.
• Positive upbeat personality with great communication.
• Ability to multitask and guide prospects over the phone.
• Punctual, responsible and detail oriented.
• CPR/AED training preferred.
• Prior experience in retail or hospitality setting is helpful.

Responsibilities

• Greeting and checking in members as they come in.
• Resolving customer issues effectively.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Smoothies drinks and pro shop items.
• Ensuring a safe and clean health club environment for members and staff.
• Opening and closing the facility as scheduled.
• Following company policies and procedures.

Skills

Passion for helping others

Positive upbeat personality

Effective communication

Multitasking

Member experience oriented

Punctual and detail oriented

CPR/AED training preferred

Retail/hospitality experience helpful

Job description

Retro Fitness is seeking a Membership Experience Associate – Opener. You will be the first face members see, greeting and guiding prospects, while contributing to a welcoming atmosphere and exceptional member experience.

Ideal candidates demonstrate passion for helping others, high energy, reliable multitasking, and strong communication with staff and members. This full-time role involves opening/closing duties and in-store sales.