Member Experience Concierge - Front Desk & Membership

YMCA of West Central Florida; Lakeland (FL); On-site; USD 21,000 - 22,000; Part time

Job summary

YMCA of West Central Florida seeks a friendly, customer-focused front desk associate in Lakeland, FL. You will greet members and guests, promote memberships and programs, and maintain a welcoming lobby environment.

You will answer inquiries, process enrollments, and help manage program scheduling with accuracy and professionalism. Responsibilities include handling cash and data entry, registering guests, and supporting team reporting while upholding safety and confidentiality standards.

Qualifications

• Excellent interpersonal and problem solving skills required.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales or related experience preferred.
• Basic knowledge of computers.

Responsibilities

• Provide excellent customer service to members, guests, and program participants.
• Greet and respond to member and guest needs; promote memberships and programs.
• Maintain cleanliness and organization of the reception desk and lobby area.
• Handle data entry and financial transactions; process enrollments and changes.
• Register guests and manage access to the facility.
• Communicate information accurately and efficiently.

Skills

Interpersonal skills

Problem solving

Customer service

Computers basics

Education

High school graduate or equivalent

Job description

YMCA of West Central Florida seeks a friendly, customer-focused front desk associate in Lakeland, FL. You will greet members and guests, promote memberships and programs, and maintain a welcoming lobby environment.

You will answer inquiries, process enrollments, and help manage program scheduling with accuracy and professionalism. Responsibilities include handling cash and data entry, registering guests, and supporting team reporting while upholding safety and confidentiality standards.