Evening Concierge & Front Desk – Luxury Senior Living

Roland Park Place, Inc.; Baltimore (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Legal plan

Identity Theft protection

Group Critical Illness Insurance

Hospital Indemnity Insurance

Paid Sick Days

Holidays

403(b) retirement with company match

Free meals

Free area attraction tickets

Tuition reimbursement

PayActiv

Hospitality On Call Pay

Job summary

Roland Park Place in Baltimore, MD seeks a Hospitality Associate to deliver concierge-level service at the front desk, Tuesday-Saturday 2:30 PM - 11:00 PM, combining resident support with guest relations in an upscale community.

You will greet residents and visitors, handle packages, coordinate transportation, protect privacy, and collaborate across departments to ensure seamless service and a warm, dignified experience.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of experience in hospitality, concierge, front desk, senior living, healthcare, hotel, luxury residential living.
• Strong interpersonal skills with the ability to interact respectfully with older adults, families, visitors, vendors and team members.
• Ability to multitask, prioritize, and remain calm in a busy environment.
• Basic computer skills, including email, typing, scheduling systems.
• Valid Maryland driver’s license and satisfactory driving record.
• Ability to read, understand, and follow written procedures, safety guidelines, schedules, and resident service instructions.

Responsibilities

• Greet every resident, family member, visitor, vendor, and guests with warmth, professionalism, genuine hospitality and a sincere desire to create a memorable experience.
• Serve as a hospitality ambassador for Roland Park Place by creating exceptional first and last impressions that reflect the community’s commitment to luxury service.
• Build meaningful relationships with residents by learning their preferences, recognizing them by name whenever possible, and delivering personalized service that exceeds expectations.
• Anticipate resident and guest needs before they are expressed, proactively offering assistance and identifying opportunities to enhance their experience.
• Assist residents and visitors arriving and departing the community, including helping with packages, personal belongings, mobility assistance, and escorting guests to their destinations whenever appropriate.
• Deliver packages, flowers, mail and other resident items promptly, accurately and courteously while maintaining excellent service
• Provide concierge level service by answering questions, offering directions, coordinating transportation or resident requests, and connecting residents with appropriate services throughout the community.
• Take ownership of resident and guest requests from start to finish, ensuring concerns are resolved promptly and following up to confirm complete satisfaction.
• Respond to service concerns with empathy, professionalism, and urgency, working collaboratively with other departments to turn challenges into positive experiences.
• Operate the front desk in a welcoming, efficient, and professional manner, including, answering telephones promptly, directing calls, registering visitors, and supporting reception operations.
• Communicate effectively with multiple departments to ensure seamless service and timely fulfillment of resident needs.
• Maintain a polished, organized, and welcoming appearance throughout the reception area, lobby, and other public spaces, recognizing that every detail contributes to the resident experience.
• Protect resident privacy and maintain confidentiality while handling sensitive information with professionalism and discretion.
• Observe all safety and security procedures, remain alert to potentially unsafe conditions, and respond calmly and appropriately during emergencies.
• Perform other hospitality related duties as assigned.

Skills

Interpersonal skills

Multitasking

Computer skills

Education

High school diploma or GED

Job description

Roland Park Place in Baltimore, MD seeks a Hospitality Associate to deliver concierge-level service at the front desk, Tuesday-Saturday 2:30 PM - 11:00 PM, combining resident support with guest relations in an upscale community.

You will greet residents and visitors, handle packages, coordinate transportation, protect privacy, and collaborate across departments to ensure seamless service and a warm, dignified experience.