Member Experience Front Desk Associate

Baltimore Country Club; Mays Chapel (MD); On-site; USD 32,000 - 45,000; Full time

Job summary

Baltimore Country Club in Maryland is seeking a Member Relations Associate to serve as the front desk contact, delivering a welcoming experience for members and guests across both clubhouses.

This role requires professionalism, strong organization, and a commitment to exceptional service, with duties including greeting guests, answering inquiries, coordinating dining reservations, and supporting event registrations.

Qualifications

• Strong verbal and written communication skills.
• Ability to build positive relationships with members, guests and staff.
• Effective time management and the ability to prioritize competing responsibilities.
• Strong organizational skills and attention to detail.
• Experience with Microsoft Word and Excel; experience with reservation systems is a plus.

Responsibilities

• Greet and welcome members, guests, visitors, and vendors with a friendly smile and professional demeanor.
• Answer telephone calls, respond to inquiries, and direct calls to the appropriate department or staff member.
• Maintain current knowledge of club operations, hours, events, policies, and other relevant member information.
• Coordinate dining reservations.
• Assist with event registration and guest check in for club and holiday events.
• Receive, sort, and distribute incoming mail and member payments.
• Maintain the front desk, lobby, coat check, and other assigned areas.
• Communicate emergency information to management and follow club procedures.
• Prepare and distribute the Daily Agenda for upcoming events and activities.
• Manage the lost and found and assist members with locating misplaced belongings.
• Other duties/projects as assigned by management.

Skills

Verbal and written communication

Relationship building

Time management

Organizational skills

Customer service

Tools

Microsoft Word

Excel

Reservation systems

Job description

Baltimore Country Club in Maryland is seeking a Member Relations Associate to serve as the front desk contact, delivering a welcoming experience for members and guests across both clubhouses.

This role requires professionalism, strong organization, and a commitment to exceptional service, with duties including greeting guests, answering inquiries, coordinating dining reservations, and supporting event registrations.