Member Experience Concierge – Front Desk

VASA Fitness; Waterloo (IA); On-site; USD 13,000 - 19,000; Full time

Benefits offered by this job

Two complimentary gym memberships

401(k) options

Employee Assistance Program

Paid Time Off

Medical / Dental / Vision benefits

Paid Parental Leave

Commission with no cap

Job summary

VASA Fitness in Waterloo, IA is seeking a friendly Member Experience Specialist to greet members, answer questions, and guide them through memberships and training options. You’ll maintain a clean, welcoming club and set the tone for every visit, helping members feel valued and motivated.

No cap on earnings with a base of $11.50 per hour plus commission; two complimentary gym memberships, 401(k) options, and EAP services are offered, with PTO for 30+ hours/week and more benefits.

Qualifications

• 1+ year of customer service, membership sales preferred.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members warmly at the front desk and set a positive tone.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean, organized, and inviting throughout shifts.
• Engage with members to promote renewals and new services.

Skills

Customer service

Membership sales

Communication skills

Multi-tasking

Independent work

Education

CPR certification

Job description

VASA Fitness in Waterloo, IA is seeking a friendly Member Experience Specialist to greet members, answer questions, and guide them through memberships and training options. You’ll maintain a clean, welcoming club and set the tone for every visit, helping members feel valued and motivated.

No cap on earnings with a base of $11.50 per hour plus commission; two complimentary gym memberships, 401(k) options, and EAP services are offered, with PTO for 30+ hours/week and more benefits.