Member Experience Specialist

VASA Fitness; New Berlin (WI); On-site; USD 33,062,000 - 44,083,000; Full time

Benefits offered by this job

Two gym memberships

401(k) options

Paid Time Off

Medical/Dental/Vision benefits

Employee Assistance Program

Job summary

VASA Fitness in New Berlin, Wisconsin is seeking a Member Experience Specialist to be the first friendly face at the front desk. You’ll greet members, build personal connections, and help guide them on memberships, upgrades, and personal training options to support their fitness journeys.

You’ll keep the club clean and organized, share knowledge about programs, and contribute to a welcoming, energetic environment.

Qualifications

• Strong communication and a professional approach.
• Comfortable multi-tasking and working independently.
• 1+ year of customer service or membership sales preferred.

Responsibilities

• Greet members warmly and create personal connections at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean, organized, and welcoming for all guests.
• Support member journeys and motivate continued visits with excellent service.

Skills

Communication skills

Multitasking

Customer service experience

Membership sales

CPR certification (nice to have)

Bilingual skills (a plus)

Job description

$11.50 per Hour + Commission Eligibility!

Location

New Berlin WI

Street Address

13995 W National Ave, New Berlin , Wisconsin 53151 , United States

Worker Category

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

• COMPENSATION : Base rate of $11.50 per hour + commission with no cap!
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave

WHAT WE'RE LOOKING FOR:

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience

Job Description

We are proud to be a 'Great Place to Work' certified company!

EEO is the Law

13995 W National Ave, New Berlin, Wisconsin 53151