Member Experience Concierge

Equinox; San Mateo (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Complimentary Club membership

Personal Training opportunities

Spa and Shop perks

Job summary

Equinox is seeking energetic Front Desk Associates to join our San Mateo club. This role involves greeting members and guests, answering phones, handling inquiries, updating accounts, and supporting other departments to ensure a smooth operation.

You should be friendly, professional, and comfortable communicating in person, via email, and by phone. The position requires standing, light lifting, and flexibility to cover shifts throughout the day.

Qualifications

• Reliable, professional and friendly demeanor.
• Effective communication in person, via email, and via phone.

Responsibilities

• Professionally greet members and guests.
• Answer phones professionally.
• Respond to member questions and concerns.
• Update members' accounts as needed.
• Maintain an orderly and clean work area.
• Support opening/closing/mid-day shifts.
• Tour members and provide high level of customer service.
• Assist other departments with related tasks.

Skills

Reliable, professional

Friendly

Communication skills

Customer service

Job description

Equinox is seeking energetic Front Desk Associates to join our San Mateo club. This role involves greeting members and guests, answering phones, handling inquiries, updating accounts, and supporting other departments to ensure a smooth operation.

You should be friendly, professional, and comfortable communicating in person, via email, and by phone. The position requires standing, light lifting, and flexibility to cover shifts throughout the day.