Fitness Club Front Desk Concierge

Equinox Fitness Club; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Complimentary Club membership

Competitive salary

Commission opportunities

Job summary

Equinox Fitness Club in New York, NY is seeking energetic Front Desk Associates to warmly welcome members and guests, manage check-ins, and support daily club operations.

You will handle member IDs, answer calls, assist with account updates, and maintain a clean, welcoming reception area while delivering exceptional customer service and representing the Equinox brand with energy and professionalism.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Friendly, vibrant, and outgoing; able to communicate in person, via email, and via phone.

Responsibilities

• Greet members and guests professionally.
• Scan membership IDs at entrance.
• Answer phones professionally.
• Respond to member questions and discrepancies.
• Update members' accounts as needed.
• Maintain a clean and orderly reception area.
• Work opening/closing/mid-day shifts.
• Tour members and orient them to the club.
• Provide high-level customer service to members, prospective members, and guests.
• Assist other departments with related tasks.

Skills

Customer service

Communication

Computer literacy

Professionalism

Reliability

Education

High school diploma/GED

Job description

Equinox Fitness Club in New York, NY is seeking energetic Front Desk Associates to warmly welcome members and guests, manage check-ins, and support daily club operations.

You will handle member IDs, answer calls, assist with account updates, and maintain a clean, welcoming reception area while delivering exceptional customer service and representing the Equinox brand with energy and professionalism.