Front Desk Associate — Club Concierge & Member Experience

Equinox; San Francisco (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Complimentary Club membership

Personal Training access

Spa and Shop perks

Job summary

Equinox is seeking energetic Front Desk Associates to warmly greet members and guests, scan IDs on entry, and provide exceptional service. You will answer calls, assist with questions, and update member accounts while maintaining a clean, welcoming area.

This role supports multiple shifts and offers opportunities to engage with our fitness community. Ideal candidates are friendly, reliable, and communicative, with an interest in health and wellness.

Qualifications

• Reliable, professional, computer literate and energetic with a positive attitude.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant and outgoing; able to communicate well in person, via email, and by phone.

Responsibilities

• Professionally greet members and guests.
• Scan membership IDs on entry.
• Answer phones professionally and respond to questions.
• Coordinate with members on questions, concerns, and discrepancies.
• Update member accounts as needed.
• Maintain a clean, organized work area.
• Work opening/closing/mid-day shifts.
• Provide high level of customer service to members and guests.
• Assist other departments with related tasks.

Skills

Reliable

Professional

Computer literate

Energetic

Friendly

Job description

Equinox is seeking energetic Front Desk Associates to warmly greet members and guests, scan IDs on entry, and provide exceptional service. You will answer calls, assist with questions, and update member accounts while maintaining a clean, welcoming area.

This role supports multiple shifts and offers opportunities to engage with our fitness community. Ideal candidates are friendly, reliable, and communicative, with an interest in health and wellness.