Member Experience Concierge | Fitness Club

Vasa Fitness; Rockford (IL); On-site; USD 17,000 - 24,000; Full time

Job summary

VASA Fitness is seeking a friendly Member Experience Specialist for our Rockford club. You’ll greet guests, connect with members, keep the front desk and club clean, and guide members on memberships, upgrades, and personal training options to create a welcoming fitness home.

Ideal candidates have 1+ year in customer service, a passion for health and wellness, and the ability to pass a background check. Bilingual skills or CPR certification are a plus.

Qualifications

• 1+ year of customer service experience, membership sales preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet guests warmly and set the tone at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized to make VASA feel like home.
• Provide outstanding service to help members feel valued and motivated.

Skills

Customer service

Membership sales

Bilingual

CPR certification

Job description

VASA Fitness is seeking a friendly Member Experience Specialist for our Rockford club. You’ll greet guests, connect with members, keep the front desk and club clean, and guide members on memberships, upgrades, and personal training options to create a welcoming fitness home.

Ideal candidates have 1+ year in customer service, a passion for health and wellness, and the ability to pass a background check. Bilingual skills or CPR certification are a plus.