Member Experience Concierge (Wellness & Sales)

Vasa Fitness co; Waukegan (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Two gym memberships

401(k) options

Employee Assistance Program (EAP) – 0

Paid time off

Medical/Dental/Vision benefits

Paid parental leave

Job summary

VASA Fitness in Waukegan, IL seeks a Member Experience Specialist to greet members, guide them through memberships and personal training options, and maintain a clean, welcoming club environment.

You will be the first friendly face, building personal connections and helping members feel valued and motivated to return. Prior customer service and sales exposure are a plus; bilingual skills are a plus.

Qualifications

• 1+ year of customer service experience; membership sales preferred.
• Strong communication and professional approach.
• Comfortable multi-tasking and working independently.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members warmly and set the tone at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized to create a welcoming environment.
• Engage with members to ensure they feel valued and motivated.

Skills

Customer service

Membership sales

Communication

Multi-tasking

Bilingual

Job description

VASA Fitness in Waukegan, IL seeks a Member Experience Specialist to greet members, guide them through memberships and personal training options, and maintain a clean, welcoming club environment.

You will be the first friendly face, building personal connections and helping members feel valued and motivated to return. Prior customer service and sales exposure are a plus; bilingual skills are a plus.