Member Experience Concierge & Events Lead

discoverylandco; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Contribution

Paid Time Off

Holiday Pay

Employee Meals

Referral Incentives

Recognition Programs

Professional development

Job summary

Maverick Golf and Ranch Club, outside of Fort Worth, Texas, seeks a Member Experience Coordinator to join the Member Services Department. You will craft memorable experiences for prospects and members, coordinating with Sales and Operations to deliver exceptional service and events.

The role requires hospitality passion, strong communication, and the ability to work evenings, weekends, and holidays as needed.

Qualifications

• Prior experience and proven success in a support role in the hospitality or guest service industry is strongly preferred.
• Exceptional communication and interpersonal skills. Ability to deliver service to members, guests, and team members both face-to-face and virtually.
• Knowledge of and ability to operate computer and communication platforms including TEI, Jonas, Pacesetter App, Canva, and Adobe InDesign.

Responsibilities

• Coordinate arrivals/departures, accommodations, transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments and/or vendors.
• Welcome members/guests upon arrival and departure creating a welcoming environment.
• Monitor and answer all member inquiries promptly via club email, phone, and messaging functions.
• Work closely with all departments to ensure seamless service experience when executing requests.
• Create and update daily reporting communication for club distribution.
• Create and maintain member profiles and preferences across multiple platforms.
• Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
• Work closely with Sales Team to create exceptional experiences for prospects/visitors.
• Promote activities, events, and club information effectively in accordance with brand standards.
• Assist in creation, coordination, and execution of club and member events.
• Provide transportation as required both on-property and to local area.
• Maintain club activity calendar.
• Attend department meetings and trainings as necessary.
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.

Skills

Hospitality

Customer service

Communication

Interpersonal skills

Tools

TEI

Jonas

Pacesetter App

Canva

Adobe InDesign

Job description

Maverick Golf and Ranch Club, outside of Fort Worth, Texas, seeks a Member Experience Coordinator to join the Member Services Department. You will craft memorable experiences for prospects and members, coordinating with Sales and Operations to deliver exceptional service and events.

The role requires hospitality passion, strong communication, and the ability to work evenings, weekends, and holidays as needed.