Member Experience Coordinator

discoverylandco; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Contribution

Paid Time Off

Holiday Pay

Employee Meals

Referral Incentives

Recognition Programs

Professional development

Job summary

Maverick Golf and Ranch Club, outside of Fort Worth, Texas, seeks a Member Experience Coordinator to join the Member Services Department. You will craft memorable experiences for prospects and members, coordinating with Sales and Operations to deliver exceptional service and events.

The role requires hospitality passion, strong communication, and the ability to work evenings, weekends, and holidays as needed.

Qualifications

• Prior experience and proven success in a support role in the hospitality or guest service industry is strongly preferred.
• Exceptional communication and interpersonal skills. Ability to deliver service to members, guests, and team members both face-to-face and virtually.
• Knowledge of and ability to operate computer and communication platforms including TEI, Jonas, Pacesetter App, Canva, and Adobe InDesign.

Responsibilities

• Coordinate arrivals/departures, accommodations, transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments and/or vendors.
• Welcome members/guests upon arrival and departure creating a welcoming environment.
• Monitor and answer all member inquiries promptly via club email, phone, and messaging functions.
• Work closely with all departments to ensure seamless service experience when executing requests.
• Create and update daily reporting communication for club distribution.
• Create and maintain member profiles and preferences across multiple platforms.
• Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
• Work closely with Sales Team to create exceptional experiences for prospects/visitors.
• Promote activities, events, and club information effectively in accordance with brand standards.
• Assist in creation, coordination, and execution of club and member events.
• Provide transportation as required both on-property and to local area.
• Maintain club activity calendar.
• Attend department meetings and trainings as necessary.
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.

Skills

Hospitality

Customer service

Communication

Interpersonal skills

Tools

TEI

Jonas

Pacesetter App

Canva

Adobe InDesign

Job description

Join the Discovery family, where quality and service are at the heart of what we do!

This role will be located at one of Discovery Land Company's locations: Maverick Golf and Ranch Club, set outside of Fort Worth, TX.

Maverick Golf and Ranch Club is seeking a Member Experience Coordinator to join the Member Services Department.

The Member Experience Coordinator will draw on their deep knowledge of the local market, genuine passion for hospitality, and established community relationships to craft unique, memorable experiences for every prospect and member who visits the property. Working in close partnership with Club Member Services, Sales, and Operations leadership, the Coordinator will play a key role in designing and delivering exceptional experiences that delight members, impress guests, and inspire fellow team members.

Key Responsibilities

Member Experience

• Provide a safe, inclusive community and supporting culture of well-being where families are free to enjoy the simple pleasures of life while living seasonally in harmony with nature, sharing in traditions and exploring their interests.
• Coordinate arrivals/departures, accommodations, transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments and/or vendors.
• Welcome members/guests upon arrival and departure creating a welcoming environment.
• Monitor and answer all member inquiries promptly via club email, phone, and messaging functions.
• Work closely with all departments to ensure seamless service experience when executing requests.
• Create and update daily reporting communication for club distribution.
• Create and maintain member profiles and preferences across multiple platforms.
• Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
• Work closely with Sales Team to create exceptional experiences for prospects/visitors.
• Promote activities, events, and club information effectively in accordance with brand standards.
• Assist in creation, coordination, and execution of club and member events.
• Provide transportation as required both on-property and to local area.
• Maintain club activity calendar.
• Attend department meetings and trainings as necessary.
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.

Qualifications

Prior experience and proven success in a support role in the hospitality or guest service industry is strongly preferred.

Exceptional communication and interpersonal skills. Ability to deliver service to members, guests, and team members both face-to-face and virtually.

Knowledge of and ability to operate computer and communication platforms including TEI, Jonas, Pacesetter App, Canva, and Adobe InDesign.

Additional Requirements

Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.

Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.

Ability to work in a team environment.

Ability to stay calm and focused during the busiest of times.

Ability to read, write, speak, and understand English.

Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.

Benefits

• - Competitive Pay or Wage Range
• - Medical, Dental, and Vision Benefits
• - 401k Contribution
• - Paid Time Off and Paid Holidays
• - Employee Meals, Referral Incentives, and Recognition Programs
• - Holiday Pay
• - Professional development and upward mobility opportunities
• - Work-Family Culture

About Us

Maverick seamlessly blends classic Western charm and modern luxury, providing a world-class golf experience accentuated by its rare 90 feet of elevation change. With 1,100 acres of rolling hills, pastoral farmland, and nearly a mile of Dutch Branch Creek, this is a truly special place in the heart of Texas. The community offers a unique blend of urban sophistication and cowboy culture, embracing a laid-back Texas feel, while dedicated to a healthy lifestyle and environmental sustainability. In addition to its world-class sports performance amenities, the club includes three distinct golf experiences designed by Tom Fazio, including an 18-hole championship course, a 12-hole executive course, and a 9-hole par 3 course. At Maverick, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse co