Member Experience Concierge

Bluejack National; Aledo (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Bluejack National in Texas seeks a Member Experiences Coordinator to support the Member Experiences office with daily inquiries, correspondence, reports, and member profiling.

You will handle calls, maintain files, update profiles in the Club Management Software, and assist with check-in/check-out for members and guests.

Requires 2–3 years of administrative experience, hospitality exposure preferred, and strong MS Office skills; HS diploma required.

Qualifications

• 2–3 years of administrative experience.
• Hospitality experience in hotels, resorts, or private clubs is beneficial.
• Proficiency in MS Office (Outlook, Excel, Power Point, and SharePoint in particular).

Responsibilities

• Answer and direct phone calls for the department.
• Write and distribute correspondence to Members.
• Assist in the preparation of regularly scheduled reports.
• Maintain filing system and update as needed.
• Add and maintain up to date profiles for members within the Club Management Software.
• Maintain contact lists.
• Act as the point of contact for members and guests.
• Assist with the check-in and check-out processes for members and visitors of the club.
• Coordinate with executive and administrative assistants to handle requests and queries from leadership team.
• Performing other duties as assigned.

Skills

Administrative experience

Hospitality experience

MS Office proficiency

Time management

Attention to detail

Written and verbal communication

Organizational skills

Multi-tasking

Self-motivated

Education

High school diploma

College degree preferred

Tools

Outlook

Excel

PowerPoint

SharePoint

Job description

Bluejack National in Texas seeks a Member Experiences Coordinator to support the Member Experiences office with daily inquiries, correspondence, reports, and member profiling.

You will handle calls, maintain files, update profiles in the Club Management Software, and assist with check-in/check-out for members and guests.

Requires 2–3 years of administrative experience, hospitality exposure preferred, and strong MS Office skills; HS diploma required.