Member Experience Concierge

Discovery Land Company; Fort Worth (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401k

Paid time off

Employee meals

Holiday pay

Professional development

Work‑family culture

Job summary

Maverick Golf and Ranch Club, part of Discovery Land Company, seeks a Member Experience Coordinator within the Member Services Department. Located near Fort Worth, TX, the role focuses on designing memorable experiences for members and guests, coordinating events, and ensuring a high‑caliber hospitality experience.

You will work with Sales, Operations, and other departments to deliver exceptional service, maintain member profiles, and promote club activities while supporting a welcoming

Qualifications

• Prior experience in a hospitality or guest service role is preferred.
• Exceptional communication and interpersonal skills.
• Ability to deliver service face-to-face and virtually to members, guests, and team members.
• Knowledge of TEI, Jonas, Pacesetter App, Canva and Adobe InDesign.

Responsibilities

• Coordinate arrivals/departures, accommodations, transportation, reservations and activities for members, guests and visitors.
• Welcome members and guests on arrival and departure to create a welcoming environment.
• Monitor and respond to member inquiries via club email, phone and messaging.
• Collaborate with all departments to ensure a seamless service experience when fulfilling requests.
• Create and update daily reporting and member profiles across multiple platforms.
• Assist Sales in creating exceptional experiences for prospects/visitors.
• Promote activities, events and club information following brand standards.

Skills

Hospitality

Customer service

Communication

English

Tech platforms

Tools

TEI

Jonas

Pacesetter App

Canva

Adobe InDesign

Job description

Maverick Golf and Ranch Club, part of Discovery Land Company, seeks a Member Experience Coordinator within the Member Services Department. Located near Fort Worth, TX, the role focuses on designing memorable experiences for members and guests, coordinating events, and ensuring a high‑caliber hospitality experience.

You will work with Sales, Operations, and other departments to deliver exceptional service, maintain member profiles, and promote club activities while supporting a welcoming