Member Experience Concierge (Evenings & Weekends)

Planet Fitness; Eugene (OR); On-site; USD 21,000 - 23,000; Part time

Job summary

Planet Fitness in Eugene, OR is seeking a friendly Front Desk Associate to deliver exceptional customer service at the first point of contact. You will help with memberships, guide gym services, and maintain a clean, welcoming club environment.

The role involves check-in duties, basic billing, and promoting memberships and available services. Flexibility for evenings and weekends is preferred in a fast-paced club setting.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills for check-in and billing tasks.
• Positive attitude and welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work evenings and weekends.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with membership options, policies, and gym services.
• Check-in members, handle billing and renewals, and keep records organized.
• Help with equipment usage and direct members to resources.
• Maintain a clean, stocked, and well-presented front desk and restrooms.
• Promote membership sales and other Planet Fitness services.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Multitasking

Team collaboration

Education

High school diploma or equivalent

Job description

Planet Fitness in Eugene, OR is seeking a friendly Front Desk Associate to deliver exceptional customer service at the first point of contact. You will help with memberships, guide gym services, and maintain a clean, welcoming club environment.

The role involves check-in duties, basic billing, and promoting memberships and available services. Flexibility for evenings and weekends is preferred in a fast-paced club setting.