Guest Experience Concierge — Elevate Member Moments

Sigma Squared; Boston (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Sigma Squared is seeking an enthusiastic Concierge to be the first contact for members and guests at our Boston resort. You will support member accounts, explain club programs, and help deliver exceptional experiences that reflect our hospitality standards.

Strong communication and a customer-service mindset are essential, along with a 1-year minimum in service roles and a Bachelor’s in Hospitality. This on-site role offers opportunities for growth within a vibrant lifestyle community.

Qualifications

• Minimum of 1 year of customer service experience.
• Bachelor’s Degree in Hospitality.
• Passion to serve others.
• Effective communication skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as point of contact for new member acquisition and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Skills

Customer service

Communication

Hospitality

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Our Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

As a Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Operates as first point of contact for members and guests entering resort

Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences

Receives and facilitates incoming phone calls from members and guests

Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies

Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments

Serves as point of contact for new member acquisition and member retention interactions

Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

High School graduate or equivalent

Minimum of 1 year of customer service experience

Passion to serve others

Effective communication skills

Bachelor’s Degree in Hospitality

We're a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.