Member Experience Concierge

The Clubs of Kingwood; Coto de Caza (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement savings plan

Generous paid time off

Job summary

The Clubs of Kingwood is seeking a Concierge to enhance the member experience by delivering exceptional service at every interaction. This role involves managing phone calls and reservations, addressing member inquiries, and promoting club offerings.

Candidates must have a service-oriented mindset and at least 1 year of experience in hospitality. The position requires strong communication and organizational skills, alongside a friendly demeanor. Enjoy benefits like health coverage, paid time off, and a supportive team environment.

Qualifications

• Must have at least 1 year of experience in hospitality or a similar role.
• Friendly, positive attitude and ability to exceed member expectations.
• Strong listing skills to understand member needs.

Responsibilities

• Manage phone calls and reservations for club services.
• Support member experience initiatives through communication and outreach.
• Promote club events and ensure member satisfaction.

Skills

Service-oriented mindset

Strong communication skills

Organizational skills

Multitasking abilities

Education

High school diploma or equivalent

Tools

Microsoft Office

General office supplies

Job description

The Clubs of Kingwood is seeking a Concierge to enhance the member experience by delivering exceptional service at every interaction. This role involves managing phone calls and reservations, addressing member inquiries, and promoting club offerings.

Candidates must have a service-oriented mindset and at least 1 year of experience in hospitality. The position requires strong communication and organizational skills, alongside a friendly demeanor. Enjoy benefits like health coverage, paid time off, and a supportive team environment.