Member Experience Concierge – Banking (FT, Saturdays)

Shell Federal Credit Union; Fulshear, Katy (TX, TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Shell Federal Credit Union in Fulshear, TX is seeking a Front Desk Greeter to welcome members, visitors and vendors and project a positive image. The role includes greeting clients, signing them into Better Lobby, and assisting with lobby operations.

The position requires a friendly demeanor, professional communication, and the ability to work in an open workspace. It may involve opening/closing shifts and occasional Saturdays.

Qualifications

• Welcoming and helpful demeanor.
• Professional verbal communication skills.
• Knowledge of Credit Union products and services.
• Ability to work in an open-concept workspace environment.

Responsibilities

• Greets and welcomes each member, visitor, and vendor with a smile and offers direction to the appropriate area.
• Sign members into Better Lobby and provide estimated wait time when applicable.
• Maintain lobby cleanliness and assist with branch duties as assigned.
• Update marketing material and assist in training new greeters as needed.
• Assist with opening/closing procedures and Saturday schedule as required.
• Handle daily responsibilities such as balancing daily tasks and coordinating with management.

Skills

Verbal communication

Welcoming demeanor

Open workspace adaptation

Education

High school diploma or GED

Job description

Shell Federal Credit Union in Fulshear, TX is seeking a Front Desk Greeter to welcome members, visitors and vendors and project a positive image. The role includes greeting clients, signing them into Better Lobby, and assisting with lobby operations.

The position requires a friendly demeanor, professional communication, and the ability to work in an open workspace. It may involve opening/closing shifts and occasional Saturdays.