Front Desk Greeter

Shell Federal Credit Union; Pasadena (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Shell Federal Credit Union is seeking a Front Desk Greeter at the Southmore - Pasadena, TX branch. The role involves greeting members, visitors, and vendors with a friendly, professional demeanor and guiding them to the appropriate area.

The position supports opening/closing procedures, daily branch operations, and requires the ability to work a flexible schedule including Saturdays. Previous experience is not required, and a High School diploma or GED is preferred.

Qualifications

• No experience required.
• Welcoming and helpful demeanor.
• Professional verbal communication skills.
• Knowledge of Credit Union products and services.
• Ability to work in an open-concept workspace.

Responsibilities

• Greet and welcome each member, visitor, and vendor.
• Sign members into Better Lobby and provide estimated wait time.
• Maintain branch lobby clean and presentable for all visitors.
• Assist with daily branch operations and clerical duties.
• Support rotating opening/closing shifts and Saturday schedule as needed.

Skills

Welcoming demeanor

Professional communication

CU product knowledge

Open workspace

Education

High school diploma or GED

Job description

Job Details: Job Location: Southmore - Pasadena, TX 77502, Position Type: Full Time, Job Shift: Must Be Flexible & Saturdays, Job Category: Banking, Shift Hours:

Monday- Wednesday & Friday 8:30AM - 5:30PM

Thursday 8:30AM - 5:45PM &Saturdays

The Front Desk Greeter is responsible for projecting a positive, welcoming image to members, visitors, and vendors.

Essential Job Duties and Responsibilities

• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Required to complete annual training sessions as instructed or scheduled.
• Perform job duties and responsibilities in compliance to Shell FCU policies, procedures, philosophy, and standards of performance.
• Greets and welcomes each member, visitor, and vendor with a smile. Kindly offers direction to the appropriate area and/or team member.
• Sign members into Better Lobby and offers an estimated wait time, if applicable.
• Ensures member’s sunglasses and hats are removed for security reasons, prior to entering the branch.
• Check in on the member when time permits and offer water and or coffee.
• Aids in creating a positive and high energy environment for the branch.
• Maintains awareness of the lobby and branch surroundings.
• Performs various administrative and clerical duties as assigned.
• Must be able and willing to work 40 hours per week plus overtime, as needed.
• Must be able to work the rotating opening, closing and Saturday schedule, as needed.
• Works with the Management team to send out important reminders, daily productivity, and other useful information to the team.
• Updates Marketing material throughout the branch, as needed.
• Handle Credit Union popcorn days as assigned including operating the machine, handing out popcorn, maintaining supplies and cleaning the machine.
• Maintains the branch lobby clean, clear of clutter and presentable for all visitors.
• Fills check stand supplies and Marketing material as needed throughout the branch.
• Receive and distribute packages and/or deliveries as needed.
• May assist in training new greeters as needed.

Assist the team with daily responsibilities as needed, included but not limited to:

• Following opening and closing procedures.
• Daily balancing of the coin machine
• May assist with daily opening and closing of SDB vault as well as completing an inventory audit.
• Wiling to assist the team at other branch locations, if needed.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

No experience required.

Education / Training

High school diploma or general education degree (GED).

Job Requirements

• Knowledge of Credit Union products and services.
• Welcoming and helpful demeanor.
• Must possess professional verbal communication skills.
• Ability to work in an open-concept workspace/environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to bend and stand. May at times be able to lift, carry and/or move up to 55 pounds.

Working Conditions

Exposure to potential hazardous conditions-robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This organization uses E-Verify® in its hiring practices to achieve a lawful workforce.