Front Desk Ambassador – Banking Lobby & Guest Experience

Shell Federal Credit Union; Pasadena (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Shell Federal Credit Union is seeking a Front Desk Greeter at the Southmore - Pasadena, TX branch. The role involves greeting members, visitors, and vendors with a friendly, professional demeanor and guiding them to the appropriate area.

The position supports opening/closing procedures, daily branch operations, and requires the ability to work a flexible schedule including Saturdays. Previous experience is not required, and a High School diploma or GED is preferred.

Qualifications

• No experience required.
• Welcoming and helpful demeanor.
• Professional verbal communication skills.
• Knowledge of Credit Union products and services.
• Ability to work in an open-concept workspace.

Responsibilities

• Greet and welcome each member, visitor, and vendor.
• Sign members into Better Lobby and provide estimated wait time.
• Maintain branch lobby clean and presentable for all visitors.
• Assist with daily branch operations and clerical duties.
• Support rotating opening/closing shifts and Saturday schedule as needed.

Skills

Welcoming demeanor

Professional communication

CU product knowledge

Open workspace

Education

High school diploma or GED

Job description

Shell Federal Credit Union is seeking a Front Desk Greeter at the Southmore - Pasadena, TX branch. The role involves greeting members, visitors, and vendors with a friendly, professional demeanor and guiding them to the appropriate area.

The position supports opening/closing procedures, daily branch operations, and requires the ability to work a flexible schedule including Saturdays. Previous experience is not required, and a High School diploma or GED is preferred.